1,001 Ways to Keep Customers Coming Back Donna Greiner, et al / Paperback / Published 1999

100 Jobs in Social Change Harley Jebens / Paperback / Published 1997

1001 Ways to Market Your Services : Even If You Hate to Sell Rick Crandall / Paperback / Published 1997

101 Stupid Things Salespeople Do To Sabotage Success Mark S. Loper / Paperback

160 Ways to Help the World : Community Service Projects for Young People Linda Leeb Duper / Hardcover / Published 1996

1999 Federal Personnel Guide : Employment - Pay - Benefits - Civil Service - Postal Service (21st Ed) Kenneth D. Whitehead(Editor) / Paperback / Published 1999

The 22 Immutable Laws of Branding : How to Build a Product or Service into a World-Class Brand Laura Ries, Al Ries / Hardcover / Published 1998

301 Great Customer Service Ideas : From America's Most Innovative Small Companies (301 Series) Nancy Artz(Editor), Harvey Mackay (Introduction) / Paperback / Published 1998

50 Powerful Ideas You Can Use to Keep Your Customers Paul R. Timm / Paperback / Published 1995

50 Powerful Ways to Win New Customers : Fast, Simple, Inexpensive, Profitable and Proven Ideas You Can Use Starting Today! Paul R. Timm / Paperback / Published 1997

The 7 Universal Laws of Customer Value : How to Win Customers & Influence Markets Stephen C. Broydrick / Hardcover / Published 1996

A-Z Community and Service Learning Imogene Forte, et al / Paperback / Published 1997

A. V. in Public and School Libraries : Selection and Policy Issues (The Acquisitions Librarian, No. 11) Margaret J. Hughes(Editor), Bill Katz (Contributor) / Hardcover / Published 1994

Absolute Beginners : Step-By-Step Service Guide Lindsay Porter, Denis Rea / Paperback / Published 1998

Achieving Customer Delight in Your Organization; Positioning Your Organization to Stand Out, Field Book John J. Paul, Sheryl R. Paul / Paperback / Published 1999

Achieving Excellence Through Customer Service John Tschohl / Paperback / Published 1996

After the Sale: How to Manage Product Service for Customer Satisfaction and Profit Joseph D. Patton, William H. Bleuel / Hardcover / Published 2000

Aftermarketing : How to Keep Customers for Life Through Relationship Marketing Terry G. Vavra / Paperback / Published 1995

Agile Competitors and Virtual Organizations : Strategies for Enriching the Customer Steven L. Goldman, et al / Hardcover / Published 1997

The Agile Manager's Guide to Extraordinary Customer Service Susan M. Gage / Paperback / Published 1999

Ama Handbook for Customer Satisfaction : A Complete Guide to Research, Planning, & Implementations Alan Dutka / Paperback / Published 1995

The Arthur Andersen Guide to Talking With Your Customers : What They Will Tell You About Your Business : When You Ask the Right Questions Michael J. Wing, et al / Paperback / Published 1997

Assessing Service Quality : Satisfying the Expectations of Library Customers Peter Hernon, Ellen Altman / Paperback / Published 1998

At Americas Service : How Your Company Can Join the Customer Service Revolution Karl Albrecht / Paperback / Published 1995

At Your Service : Calamities, Catastrophes, and Other Curiosities of Customer Service Hal M. Becker / Paperback / Published 1998

Become the Brand of Choice; How to Earn Millions Through Relationship Marketing Jason Hartman / Paperback / Published 1999

The Big Book of Customer Service Training Games : Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals Wit Peggy Carlaw, Vasudha Kathleen Deming / Paperback / Published 1998

Best Practices : Building Your Business With Customer-Focused Solutions Robert Hiebeler, et al / Hardcover / Published 1998

Beyond Customer Satisfaction to Customer Loyalty : The Key to Greater Profitability (Ama Management Briefing) Keki R. Bhote / Paperback / Published 1996

Beyond Customer Service (Fifty-Minute Series Book) Richard F. Gerson / Paperback / Published 1998

Best Customers : Demographics of Consumer Demand Cheryl Russell / Hardcover / Published 1999

Best of Class: Building a Customer Service Organization (Executive Excellence Classics) Ken Shelton(Illustrator) / Hardcover / Published 1998

The Best of Robert Service/Illustrated Edition Robert William Service / Hardcover / Published 1990

Big Ideas for Small Service Businesses : How to Successfully Advertise, Publicize and Maximize Your Business or Professional Practice Tom Ross(Contributor), Marilyn Ross / Paperback / Published 1994

Breakthrough Customer Service : Best Practices of Leaders in Customer Support Stanley A. Brown(Editor) / Paperback / Published 1998

Building Customer Loyalty : How You Can Help Keep Customers Returning (Business Skills Express) Barbara A. Glanz / Paperback / Published 1994

Building Customer Partnerships : The Key to Winning in a Competitive Marketplace Phillip F. Faris, Phillip F. Farris / Paperback / Published 1996

The Butterfly Customer : Capturing the Loyalty of Today's Elusive Consumer Susan M. O'Dell, Joan A. Pajunen / Paperback / Published 1997

Creating Demand : Move the Masses to Buy Your Product, Service, or Idea Rick Ott / Paperback / Published 1999

Creating Powerful Brands in Consumer, Service and Industrial Markets (Cim Professional) Leslie De Chernatony, et al / Paperback / Published 1998

Creating Customers : How to Increase Sales Through Non-Technique Selling

Creating Customers for Life Eberhard E. Schueing, Eberhard E. Scheuing / Paperback / Published 1996

Creating Customer Connections : How to Make Customer Service a Profit Center for Your Company (Taking Control Series) Jack Burke / Paperback / Published 1996

Creating Customer Value : The Path to Sustainable Competitive Advantage Earl Naumann / Hardcover / Published 1994

Creating a Customer-Centered Culture : Leadership in Quality, Innovation, and Speed Robin L. Lawton / Hardcover / Published 1993

Crowning The Customer Feargal Quinn / Hardcover

Customer Bonding : Pathway to Lasting Customer Loyalty Richard Cross, Janet Smith (Contributor) / Paperback / Published 1996

Customer Centered Growth : Five Proven Strategies for Building Competitive Advantage Richard Whiteley, Diane Hessan (Contributor) / Paperback / Published 1997

Customer Challenge : The Inside Story of a Remarkable Transformation in Customer Service Tom Johnson / Hardcover / Published 1997

Customer Capitalism : A New Business Model of Increasing Returns in New Market Spaces Sandra Vandermerwe / Hardcover / Published 1999

Customer Focus : A Strategy for Success Roger Langevin, Bill Christopher (Editor) / Paperback / Published 1998

Customer Focused Selling Len D'Innocenzo, Jack Cullen / Paperback / Published 1998

Customer Intimacy : Pick Your Partners, Shape Your Culture, Win Together Fred Wiersema / Audio Cassette / Published 1996

The Customer Is Usually Wrong! : Contrary to What You'Ve Been Told...What You Know to Be True! Fred E. Jandt / Paperback / Published 1994

The Customer Loyalty Pyramid Michael W. Lowenstein / Hardcover / Published 1997

Customer Responsive Management : The Flexible Advantage Frank W., Jr Davis, Karl B. Mandrodt / Paperback / Published 1996

Customer Satisfaction : The Other Half of Your Job (A Fifty-Minute Series Book) Dru Scott, Michael G. Crisp (Editor) / Paperback / Published 1991

Customer Satisfaction Is Worthless, Customer Loyalty Is Priceless : How to Make Customers Love You, Keep Them Coming Back and Tell Everyone They Know Jeffrey Gitomer / Hardcover / Published 1998

Customer Service 101 : Basic Lessons to Be Your Best Renee Evenson / Paperback / Published 1997

Customer Service 201 : Managing Your People to Be Their Best Renee Evenson / Paperback / Published 1997

Customer Service Excellence (Business Skills Express) Debra J. MacNeill / Paperback / Published 1993

Customer Service Excellence : It's in the Details (Ami How-To Series) Lisa Ford, Karen M. Miller (Editor) / Paperback / Published 1997

Customer Service for Dummies (For Dummies) Keith Bailey, Karen Leland / Paperback / Published 1995

Customer Service for the New Millennium; Winning and Keeping Value-Driven Buyers Robert B. Tucker / Paperback / Published 1997

Customer Service Nightmares : 100 Tales of the Worst Experiences Possible, and How They Could Have Been Fixed Nancy J. Friedman / Paperback / Published 1998

Customer Service Over the Phone: Techniques and Technology for Handling Customers Over the Phone Stephen Coscia / Paperback / Published 1999

The Customer Service Zoo Catherine Devrye / Paperback

Calming Upset Customers (50-Minute Series)Rebecca L. Morgan / Paperback / Published 1996

The Customer Comes Second and Other Secrets of Exceptional Service Hal F. Rosenbluth, Diane McFerrin Peters (Contributor) / Paperback / Published 1994

Customer Connections : New Strategies for Growth Robert E. Wayland, Paul Michael Cole / Hardcover / Published 1997

The Customer Driven Company : Moving from Talk to Action Richard C. Whiteley / Paperback / Published 1993

Customer Inspired Quality : Looking Backward Through the Telescope (Warren Bennis Executive Briefing Series) James G. Shaw / Hardcover / Published 1996

The Customer Is Always Right! : Thought Provoking Insights on the Importance of Customer Satisfaction from Today's Business Leaders Armen J. Kabodian(Compiler) / Hardcover / Published 1996

The Customer Is Ceo : How to Measure What Your Customers Want-And Make Sure They Get It Forler Massnick / Hardcover / Published 1997

Customer Loyalty : How to Earn It, How to Keep It Jill Griffin / Paperback / Published 1997

Customer Orientation and Market Action Michael D. Johnson / Paperback / Published 1998

The Customer Relationship Management Planning Guide Dick Lee / Plastic Comb

Customer Relationship Management Systems: ROI and Results Mearsurement Glen S. Petersen / Paperback / Published 1999

Customer Relationship Management: Making Hard Decisions with Soft Numbers Jon Anton, John Anton / Textbook Binding / Published 1996

Customer Retention : An Integrated Process for Keeping Your Best Customers Michael W. Lowenstein / Hardcover / Published 1995

Customer Satisfaction Guaranteed : A New Approach to Customer Service, Bedside Manner and Relationship Ease Robert Kausen / Paperback / Published 1989

Customer Satisfaction Measurement and Management : Using the Voice of the Customer Earl Naumann, Kathleen Giel / Hardcover / Published 1995

Customer Service : Career Success Through Customer Satisfaction Paul R. Timm / Paperback / Published 1997

Customer Service and the Telephone (Business Skills Express) Dennis Becker, Paula Borkum Becker / Paperback / Published 1994

The Customer Service Companion Study Guide C. Leslie Charles / Paperback

The Customer Service Companion: The Essential Handbook for Those Who Serve Others C. Leslie Charles / Paperback

Customer Service for Dummies (For Dummies) Karen Leland, et al / Paperback / Published 1999

Customer Service Letters Ready to Go! Cheryl McLean(Editor), Roberta Franklin / Paperback / Published 1995

Customer Service on the Internet : Building Relationships, Increasing Loyalty, and Staying Competitive Jim Sterne / Paperback / Published 1996

The Customer Service Planner (The Marketing Series : Practitioner) Martin Christopher / Paperback / Published 1993

The Complete Idiot's Guide to Great Customer Service (Complete Idiot's Guide To...) Ron Karr, Don Blohowiak / Paperback / Published 1997

The Complete Guide to Publicity : Maximize Visibility for Your Product, Service, or Organization Joe Marconi / Paperback / Published 1999

The Complete Guide to Publicity : Maximize Visibility for Your Product, Service, or Organization Joe Marconi / Hardcover / Published 1999

Customer-Focused Selling : Understanding Customer Needs, Building Trust, and Delivering Solutions...the Smarter Path to Sales SuccessNancy J. Stephens, Bob Adams (Contributor) / Paperback / Published 1997

Customers As Partners : Building Relationships That Last Chip R. Bell / Paperback / Published 1996

Customer Service Representative (Careers Without College (Mankato, Minn.).) Kathryn A. Quinlan / School & Library Binding / Published 1999

Customer Service: A Practical Approach Elaine K. Harris / Textbook Binding / Published 1999

Customer Service: The Key to Your Competitive Edge Peggy Morrow / Paperback

Customer Service: The McGraw-Hill One Day Workshop Wendy Carter / Hardcover / Published 1994

Customer Success Mass Market Paperback / Published 1998

Customer Surveys for Agency Managers : What Managers Need to Know Harry P. Hatry(Editor), et al / Hardcover / Published 1997

The Customer's Victory : From Corporation to Co-Operation Francois Dupuy / Paperback / Published 1999

Customer-Focused Quality : What to Do on Monday Morning Thomas Hinton, Wini Schaeffer (Contributor) / Hardcover / Published 1993

Customers for Life : How to Turn That One-Time Buyer into a lifetime customer Carl Sewell, et al / Paperback / Published 1998

Customers for Life : How to Turn That One-Time Buyer into a Lifetime Customer/Audio Cassettes Carl Sewell, Paul B. Brown / Audio Cassette / Published 1991

Customers.Com : How to Create a Profitable Business Strategy for the Internet and Beyond [ABRIDGED] Patricia W. Seybold, et al / Audio Cassette / Published 1999

Customers.Com: How to Create a Profitable Business Strategy for the Internet and Beyond Patricia B. Seybold(Contributor), R. T. Marshak / Hardcover / Published 1998

Customers: Arriving With A History And Leaving With An Experience; How to Build Your Sales,Service or Help Desk Call Center To Please Customers Andrew Waite / Paperback / Published 1996

Cybermarketing : Internet E-Mail Cd-Rom Online Services Edi Advertising Market Research Publicity Sales Customer Service and Len L. Keeler / Paperback / Published 1995

Cyberville : Clicks, Culture, and the Creation of an Online Town Stacy Horn / Hardcover / Published 1998

Delight Me...The Ten Commandments of Customer Service Richard J. George / Paperback / Published 1997

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) Kristin Anderson, Ron Zemke / Paperback / Published 1997

Design and Management of Service Processes : Keeping Customers for Life (Engineering Process Improvement Series) Rohit Ramaswamy / Paperback / Published 1996

Designing and Delivering Superior Customer Value : Concepts, Cases, and Applications Art Weinstein, William C. Johnson / Hardcover / Published 1999

Designing Quality of Service : Solutions for the Enterprise Eric D. Siegel / Paperback / Published 1999

Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success Leonard L. Berry / Hardcover / Published 1999

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